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The Deposit Alternatives Plan
Our Deposit Alternative Plan (DAP) offers electric company customers the choice of a smaller, nonrefundable charge - usually 50% of a traditional deposit - at activation and guarantees reimbursement to utilities if a DAP-enrollee customer defaults.
The Deposit Alternatives Plan means long-term success for the electric industry
Customers expect exceptional experiences from businesses, regardless of the industry. The electric industry is no exception.
Your Customers' Expectations
Deposit Requirements Are
A Terrible First Impression
Deposits are the leading complaints to Public Service Commissioners.
Offering a deposit choice creates a better customer experience during service activation.
Customers Expect A Choice In
Meeting Their Obligations
Nearly 1 Out of 2 Customers
Select DAP When Offered A Choice.
On average, one-half of customers choose DAP when offered a choice of a conventional deposit or a lower-cost, non-refundable deposit, like DAP.
“I’m really grateful an offer like DAP was available for our family. I don't know what we would have done otherwise.”
Customer comment provided during an electric utility's annual survey.
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