Apr 4Strategic Solutions to Reduce Bad Debt and Improve Your Customer ExperienceEvery year, electric companies write off millions in bad debt caused by customers who don’t pay their electricity bills.
Nov 20, 2023The 2023 Electric Company Customer Experience Insights ReportAs other industries accelerate their customer experience practices and insights, customers have come to expect similar levels of service fro
Nov 20, 2023Enhancing the Electric Company Customer Experience: A Key to TransformationSuperior customer experience (CX) management has become not just a nice-to-have but a crucial differentiator that influences a company's rep
Nov 20, 2023Enhancing Customer Loyalty in the Electric Sector with Alternative DepositsIn the competitive landscape of the electric sector, maintaining and enhancing customer loyalty is paramount.
Nov 2, 2023Customer Experience in The Utility Industry: Why It Matters and How to Improve ItAs other industries accelerate their CX practices, customers expect similar service levels from their power and utility service providers.
Nov 2, 2023The Role of Technology in Modernizing Utility Customer ExperienceThe advent of digital platforms has revolutionized the way electric utilities must interact with their customers.