Insights Center

Every year, electric companies write off millions in bad debt caused by customers who don’t pay their electricity bills.

As other industries accelerate their customer experience practices and insights, customers have come to expect similar levels of service fro

Superior customer experience (CX) management has become not just a nice-to-have but a crucial differentiator that influences a company's rep

In the competitive landscape of the electric sector, maintaining and enhancing customer loyalty is paramount.

As other industries accelerate their CX practices, customers expect similar service levels from their power and utility service providers.

The advent of digital platforms has revolutionized the way electric utilities must interact with their customers.