Insights Center

As other industries accelerate their customer experience practices and insights, customers have come to expect similar levels of service fro

Utilities are facing the possibility of a higher percentage of customers seeking assistance and support programs.

For many electric companies, the prioritization of operational excellence over the customer experience (CX) has been a logical choice.

Increasingly, electric companies are coordinating with a broad range of community stakeholders to use data and technology to help drive effi

The advent of digital platforms has revolutionized the way electric utilities must interact with their customers.

If utilities want to achieve aggressive sustainability goals, it’s going to require a change their energy usage.