Nov 20, 2023The 2023 Electric Company Customer Experience Insights ReportAs other industries accelerate their customer experience practices and insights, customers have come to expect similar levels of service fro
Nov 20, 2023Understanding Your Customers' Unique ChallengesUtilities are facing the possibility of a higher percentage of customers seeking assistance and support programs.
Nov 20, 2023Three Insights Your Customers Wish You KnewFor many electric companies, the prioritization of operational excellence over the customer experience (CX) has been a logical choice.
Nov 20, 2023Exploring the Electric Company's Role in Developing Smart CommunitiesIncreasingly, electric companies are coordinating with a broad range of community stakeholders to use data and technology to help drive effi
Nov 2, 2023The Role of Technology in Modernizing Utility Customer ExperienceThe advent of digital platforms has revolutionized the way electric utilities must interact with their customers.
Nov 2, 2023Why Customer Education Matters If utilities want to achieve aggressive sustainability goals, it’s going to require a change their energy usage.