Insights Center

Every year, electric companies write off millions in bad debt caused by customers who don’t pay their electricity bills.

As other industries accelerate their customer experience practices and insights, customers have come to expect similar levels of service fro

Lower-income consumers are an important yet challenging group for every utility provider.

Utilities are facing the possibility of a higher percentage of customers seeking assistance and support programs.

Deposit Alternatives announces strategic partnership with Edison Electric Institute to deliver security deposit innovations for the energy i

Deposit Alternatives and Entergy Mississippi’s agreement focuses on an exceptional customer experience.

In the competitive landscape of the electric sector, maintaining and enhancing customer loyalty is paramount.