Apr 4Strategic Solutions to Reduce Bad Debt and Improve Your Customer ExperienceEvery year, electric companies write off millions in bad debt caused by customers who don’t pay their electricity bills.
Nov 20, 2023The 2023 Electric Company Customer Experience Insights ReportAs other industries accelerate their customer experience practices and insights, customers have come to expect similar levels of service fro
Nov 20, 2023Developing Solutions to Match The MomentLower-income consumers are an important yet challenging group for every utility provider.
Nov 20, 2023Understanding Your Customers' Unique ChallengesUtilities are facing the possibility of a higher percentage of customers seeking assistance and support programs.
Nov 20, 2023Deposit Alternatives Partners with EEIDeposit Alternatives announces strategic partnership with Edison Electric Institute to deliver security deposit innovations for the energy i
Nov 20, 2023Deposit Alternatives Supports Entergy Mississippi Residential Customers, Offers New ChoiceDeposit Alternatives and Entergy Mississippi’s agreement focuses on an exceptional customer experience.
Nov 20, 2023Enhancing Customer Loyalty in the Electric Sector with Alternative DepositsIn the competitive landscape of the electric sector, maintaining and enhancing customer loyalty is paramount.