Insights Center

Every year, electric companies write off millions in bad debt caused by customers who don’t pay their electricity bills.

As other industries accelerate their customer experience practices and insights, customers have come to expect similar levels of service fro

Lower-income consumers are an important yet challenging group for every utility provider.

Utilities are facing the possibility of a higher percentage of customers seeking assistance and support programs.

For many electric companies, the prioritization of operational excellence over the customer experience (CX) has been a logical choice.

Public Service Commissions are spearheading the efforts to modernize their approaches to new and emerging industry issues.

Increasingly, electric companies are coordinating with a broad range of community stakeholders to use data and technology to help drive effi

Superior customer experience (CX) management has become not just a nice-to-have but a crucial differentiator that influences a company's rep

In the competitive landscape of the electric sector, maintaining and enhancing customer loyalty is paramount.

As other industries accelerate their CX practices, customers expect similar service levels from their power and utility service providers.